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FREQUENTLY ASK QUESTIONS

We've compiled a list of common questions from our clients about First Delivery Services, however, should you have additional questions not covered in here, please do not hesitate to contact us and we'll be more than happy to assist.

What area do you cover? How Far Will You Go?

First Delivery Service will drive your package anywhere in the lower 48 U.S. states. We often have customers with packages that require hand-delivery. We have driven packages from Arizona as far as Florida, Indiana and Idaho.

What Hours are Your Drivers Available?

Our dispatchers and drivers are available 24 hours a day. We make our services available on-demand so that the moment you realize you need a package delivered, we can take your order and assign someone to personally handle your package. We staff for increases in demand so that we can handle any request; whether it is during regular business hours or after hours (6:00pm to 6:00am).

What about Holidays and Weekends?

We are open 365 days a year. We have staff working on all holidays including Christmas, New Years, and Easter to meet any deadline required. We have provided uninterrupted service for over 35 years!

Do You Accept Credit Cards?

We do. All you need to do is open an account and we will process your credit card payment immediately.

When Can Your Driver Be Here?

Our customer service representative will be able to quote you a specific time when your package will be picked up. On-demand deliveries are delivered directly to the destination after pick-up. Routed or scheduled deliveries are delivered according to the time requested.

How Soon Can You Be There?

Since the demand for our drivers changes minute by minute the most accurate way to answer this is to quote you a specific time when you call to place an order. For rush service we pick up within one hour with direct delivery to your destination. If you have a need for pre-scheduled or routed deliveries we can promise you a specific time.

What Type of Vehicles Do You Have?

All types. We have small cars for fast trips on-demand; cargo vans; and larger vehicles when the size or weight require trucks. We have access to any size vehicle needed.

What Are Your Prices?

Please call us for a standard price list. If you have a need for frequent or multiple deliveries, or you would like a quote for routed service, please call (480) 345-0028 for special pricing.

What areas do you serve?

If you need an Arizona courier you can count on us. From any of our central cities listed below; we will drive to any location in the lower 48 states (yes, we courier anywhere). Our central cities are: Phoenix, Tucson and Flagstaff in Arizona. We also service Seattle and Portland metropolitan areas.

Can You Handle Special Requests?

We often do. It’s best to call us at (480) 345-0028 and ask. There are some things we cannot courier.

What Type of Communications do you Have with Drivers?

Our state of the art communication system means we can electronically send the details of your order to our courier and track the package as it moves to its final destination.

Are Your Drivers TSA trained and certified?

Our Washington, Oregon and Arizona couriers are TSA trained and they are all certified to handle CCSP scanned cargo. Cargo scanned and screened at a CCSF facility is considered secured and can be handled by our drivers without a break in the chain of custody.

HERO TALES

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